AFLAC: The worst I have been waiting for my claim to b...
A AFLAC customer review by GetHuman user ~Jenfer2010 from November 15th, 2017
Background on ~Jenfer2010's case
GetHuman: ~Jenfer2010 - can you tell our other AFLAC customers when your case took place?
~Jenfer2010: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Jenfer2010 a list of common AFLAC problems)
~Jenfer2010: "Make/Chase a claim" was why I was trying to call.
~Jenfer2010's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jenfer2010: The worst I have been waiting for my claim to be process since January ** and today' is ********* . Instead of sending me a list of everything they need to process the claim they send me a couple of letters asking me for the documents individually.
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~Jenfer2010: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jenfer2010: I'd give them a two out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~Jenfer2010: For that I would say five out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~Jenfer2010: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jenfer2010 taken from his AFLAC customer service problem that occurred on November 8th, 2017.