AFLAC: i do not have afflac but i wanted to tell you y...
A AFLAC customer review by GetHuman user GetHuman-400880 from November 18th, 2017
Background on GetHuman-400880's case
GetHuman: GetHuman-400880 - can you tell our other AFLAC customers when your case took place?
GetHuman-400880: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400880 a list of common AFLAC problems)
GetHuman-400880: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-400880's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400880: i do not have afflac but i wanted to tell you you have the funnist commercial on tv...its the one with the duck is looking in the mirror and the guy is telling him to practice his speeches before he goes on the air.. its too funny. i have never gone online to tell a company this, but i felt compelled to write you and tell you ...because it was just so funny to me.. keep up the good work.if i need your services one day ill be sure and contact your company..
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
GetHuman-400880: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400880: I'd give them a one out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
GetHuman-400880: For that I would say three out of five.
GetHuman: And finally- any advice for other AFLAC customers?
GetHuman-400880: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400880 taken from his AFLAC customer service problem that occurred on November 8th, 2017.