AIG Auto Insurance Claims: After ** days and ** telephone calls, my car st...

A AIG Auto Insurance Claims customer review by GetHuman user ~NoCar from November 20th, 2017

Background on ~NoCar's case

GetHuman: ~NoCar - can you tell our other AIG Auto Insurance Claims customers when your case took place?
~NoCar: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to AIG Auto Insurance Claims, and if so, how?
~NoCar: I used a help page I found on the GetHuman AIG Auto Insurance Claims customer service contact info page: Contact AIG Auto Insurance Claims Customer Service
GetHuman: And which of these common AIG Auto Insurance Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~NoCar a list of common AIG Auto Insurance Claims problems)
~NoCar: "None of those really matches why I wanted to contact AIG Auto Insurance Claims that day." was why I was trying to contact.

~NoCar's review of AIG Auto Insurance Claims customer service

GetHuman: So how would you sum up your experience for GetHuman's AIG Auto Insurance Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NoCar: After ** days and ** telephone calls, my car still sits untouched in an auto body shop. The auto body shop has not done a thing to it because they are waiting for an estimate*authorization from GEICO or AIG. GEICO has walked away from this claim and is not providing any assistance. If they do, it will cost me a $*** deductible. AIG, who I am told is responsible for everything, is doing nothing because their adjuster, Mr. Ritchie Hall Jr. cannot get the facts of the accident, even though the police report was faxed to him on Feb. **, the day after the accident. In addition to the risk manager, Kevin Miller, from C-CARE, LLC admitted to causing the accident to the GEICO and AIG adjuster. Here we have two large insurance companies, a company who admitted to hitting a parked car, and an auto body shop that could have already fixed the car but can't because neither GEICO*AIG adjusters will provide authorization. Someone is not doing their job while the meter is clicking at Enter
GetHuman: Let's quantify your experience contacting AIG Auto Insurance Claims. On a scale of 1 to 5, how easy is it go get help on a AIG Auto Insurance Claims problem?
~NoCar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NoCar: I'd give them a three out of five on communication.
GetHuman: And what about AIG Auto Insurance Claims's ability to quickly and effectively address your problem?
~NoCar: For that I would say five out of five.
GetHuman: And finally- any advice for other AIG Auto Insurance Claims customers?
~NoCar: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AIG Auto Insurance Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NoCar taken from his AIG Auto Insurance Claims customer service problem that occurred on November 12th, 2017.

AIG Auto Insurance Claims

3.00 of 5 stars | 7 reviews

~NoCar's AIG Auto Insurance Claims Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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