AIG Auto Insurance Claims: Stated that it would take a week just to determ...

A AIG Auto Insurance Claims customer review by GetHuman user ~Disappointed01 from October 30th, 2017

Background on ~Disappointed01's case

GetHuman: ~Disappointed01 - can you tell our other AIG Auto Insurance Claims customers when your case took place?
~Disappointed01: Yes. It was afternoon, on October 21st.
GetHuman: Did you reach out to AIG Auto Insurance Claims, and if so, how?
~Disappointed01: I used a help page I found on the GetHuman AIG Auto Insurance Claims customer service contact info page: Contact AIG Auto Insurance Claims Customer Service
GetHuman: And which of these common AIG Auto Insurance Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed01 a list of common AIG Auto Insurance Claims problems)
~Disappointed01: "None of those really matches why I wanted to contact AIG Auto Insurance Claims that day." was why I was trying to contact.

~Disappointed01's review of AIG Auto Insurance Claims customer service

GetHuman: So how would you sum up your experience for GetHuman's AIG Auto Insurance Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed01: Stated that it would take a week just to determine if the AIG insurance holder was in fact insured when the accident occurred. This is an unacceptable time frame for someone to wait and see if they will be covered and to wait for a rental car. I had to continuously contact Health Point Claims as they did not keep me posted on the claim.
GetHuman: Let's quantify your experience contacting AIG Auto Insurance Claims. On a scale of 1 to 5, how easy is it go get help on a AIG Auto Insurance Claims problem?
~Disappointed01: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed01: I'd give them a two out of five on communication.
GetHuman: And what about AIG Auto Insurance Claims's ability to quickly and effectively address your problem?
~Disappointed01: For that I would say five out of five.
GetHuman: And finally- any advice for other AIG Auto Insurance Claims customers?
~Disappointed01: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AIG Auto Insurance Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed01 taken from his AIG Auto Insurance Claims customer service problem that occurred on October 21st, 2017.

AIG Auto Insurance Claims

3.00 of 5 stars | 7 reviews

~Disappointed01's AIG Auto Insurance Claims Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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