AIG Auto Insurance Claims: The claims representative was essentially unrea...

A AIG Auto Insurance Claims customer review by GetHuman user ~Frustrated in Fremont from November 3rd, 2017

Background on ~Frustrated in Fremont's case

GetHuman: ~Frustrated in Fremont - can you tell our other AIG Auto Insurance Claims customers when your case took place?
~Frustrated in Fremont: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to AIG Auto Insurance Claims, and if so, how?
~Frustrated in Fremont: I used a help page I found on the GetHuman AIG Auto Insurance Claims customer service contact info page: Contact AIG Auto Insurance Claims Customer Service
GetHuman: And which of these common AIG Auto Insurance Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in Fremont a list of common AIG Auto Insurance Claims problems)
~Frustrated in Fremont: "None of those really matches why I wanted to contact AIG Auto Insurance Claims that day." was why I was trying to contact.

~Frustrated in Fremont's review of AIG Auto Insurance Claims customer service

GetHuman: So how would you sum up your experience for GetHuman's AIG Auto Insurance Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in Fremont: The claims representative was essentially unreachable. No response to my voicemails or emails. Quality of service is really zero!
GetHuman: Let's quantify your experience contacting AIG Auto Insurance Claims. On a scale of 1 to 5, how easy is it go get help on a AIG Auto Insurance Claims problem?
~Frustrated in Fremont: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in Fremont: I'd give them a four out of five on communication.
GetHuman: And what about AIG Auto Insurance Claims's ability to quickly and effectively address your problem?
~Frustrated in Fremont: For that I would say three out of five.
GetHuman: And finally- any advice for other AIG Auto Insurance Claims customers?
~Frustrated in Fremont: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AIG Auto Insurance Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in Fremont taken from his AIG Auto Insurance Claims customer service problem that occurred on November 2nd, 2017.

AIG Auto Insurance Claims

3.00 of 5 stars | 7 reviews

~Frustrated in Fremont's AIG Auto Insurance Claims Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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