ALDI Stores: You might be saving salary money by not having...
A ALDI Stores customer review by GetHuman user ~JP from November 18th, 2017
Background on ~JP's case
GetHuman: ~JP - can you tell our other ALDI Stores customers when your case took place?
~JP: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to ALDI Stores, and if so, how?
GetHuman: And which of these common ALDI Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~JP a list of common ALDI Stores problems)
~JP: "Warranty claim" was why I was trying to contact.
~JP's review of ALDI Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's ALDI Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JP: You might be saving salary money by not having a number customers can call to their local store, but you're losing customers because they can't find a number to call when they want*need to ask a question. It took me ** minutes to find a corporate number online with a live person to talk to. Then she told me I couldn't call my local store. This is not exactly how customers want to do business.*I think you'd serve your profit line better by paying someone minimum wage to answer the phone and put your number in the phone book and easily accessible online. Good grief. This is how we do it, and like it, in America!
GetHuman: Let's quantify your experience contacting ALDI Stores. On a scale of 1 to 5, how easy is it go get help on a ALDI Stores problem?
~JP: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JP: I'd give them a five out of five on communication.
GetHuman: And what about ALDI Stores's ability to quickly and effectively address your problem?
~JP: For that I would say five out of five.
GetHuman: And finally- any advice for other ALDI Stores customers?
~JP: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ALDI Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JP taken from his ALDI Stores customer service problem that occurred on November 13th, 2017.