ANA: I waited on hold for * hour and ** minutes befo...
A ANA customer review by GetHuman user GetHuman-378554 from November 26th, 2017
Background on GetHuman-378554's case
GetHuman: GetHuman-378554 - can you tell our other ANA customers when your case took place?
GetHuman-378554: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378554 a list of common ANA problems)
GetHuman-378554: "Flight delayed" was why I was trying to call.
GetHuman-378554's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378554: I waited on hold for * hour and ** minutes before a live person named Michelle picked up. She gott my wife's seats with a call to Tokyo Narita airport. I appreciate her great work ethic as when she answered I was not very nice.
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
GetHuman-378554: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378554: I'd give them a one out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
GetHuman-378554: For that I would say four out of five.
GetHuman: And finally- any advice for other ANA customers?
GetHuman-378554: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378554 taken from his ANA customer service problem that occurred on November 22nd, 2017.