ANA: this only goes up to **, but real time have bee...
A ANA customer review by GetHuman user ~fedupandstuckinJapan from November 18th, 2017
Background on ~fedupandstuckinJapan's case
GetHuman: ~fedupandstuckinJapan - can you tell our other ANA customers when your case took place?
~fedupandstuckinJapan: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows ~fedupandstuckinJapan a list of common ANA problems)
~fedupandstuckinJapan: "Flight delayed" was why I was trying to call.
~fedupandstuckinJapan's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedupandstuckinJapan: this only goes up to **, but real time have been waiting * days (and counting ) to talk to customers service in English. Horrible doesnt describe it*Gaijins stay clear their language ability on the English phone desk is abysmal *punctuation police please do *
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
~fedupandstuckinJapan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedupandstuckinJapan: I'd give them a one out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
~fedupandstuckinJapan: For that I would say four out of five.
GetHuman: And finally- any advice for other ANA customers?
~fedupandstuckinJapan: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedupandstuckinJapan taken from his ANA customer service problem that occurred on November 13th, 2017.