ANA: They should be sued for wasting so many human h...
A ANA customer review by GetHuman user GetHuman-441823 from November 27th, 2017
Background on GetHuman-441823's case
GetHuman: GetHuman-441823 - can you tell our other ANA customers when your case took place?
GetHuman-441823: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-441823 a list of common ANA problems)
GetHuman-441823: "Make a booking" was why I was trying to call.
GetHuman-441823's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-441823: They should be sued for wasting so many human hours... Pathetic service...no answer after * calls of one hour wait each
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
GetHuman-441823: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-441823: I'd give them a two out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
GetHuman-441823: For that I would say three out of five.
GetHuman: And finally- any advice for other ANA customers?
GetHuman-441823: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-441823 taken from his ANA customer service problem that occurred on November 21st, 2017.