ANA: The wait is completely testing my patience. Th...
A ANA customer review by GetHuman user GetHuman-346589 from November 27th, 2017
Background on GetHuman-346589's case
GetHuman: GetHuman-346589 - can you tell our other ANA customers when your case took place?
GetHuman-346589: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to ANA, and if so, how?
GetHuman: And which of these common ANA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346589 a list of common ANA problems)
GetHuman-346589: "Missing item" was why I was trying to call.
GetHuman-346589's review of ANA customer service
GetHuman: So how would you sum up your experience for GetHuman's ANA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346589: The wait is completely testing my patience. Thank god I had a headset and able to multitask. the Agent is friendly and helpful.
GetHuman: Let's quantify your experience contacting ANA. On a scale of 1 to 5, how easy is it go get help on a ANA problem?
GetHuman-346589: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346589: I'd give them a five out of five on communication.
GetHuman: And what about ANA's ability to quickly and effectively address your problem?
GetHuman-346589: For that I would say three out of five.
GetHuman: And finally- any advice for other ANA customers?
GetHuman-346589: Call them early in the day or late. Don't forget any personal or account information you might need for ANA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346589 taken from his ANA customer service problem that occurred on November 20th, 2017.