ANZ Bank: ANZ never calls back despite customer service s...
A ANZ Bank customer review by GetHuman user ~frustrated from November 4th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other ANZ Bank customers when your case took place?
~frustrated: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to ANZ Bank, and if so, how?
GetHuman: And which of these common ANZ Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common ANZ Bank problems)
~frustrated: "Question" was why I was trying to call.
~frustrated's review of ANZ Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's ANZ Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: ANZ never calls back despite customer service staff & manager promising to do so. Don't trust their word & don't trust what they show you in the statement - *.****% overdraft interest does not mean no interest. I am closing my accounts with them.
GetHuman: Let's quantify your experience contacting ANZ Bank. On a scale of 1 to 5, how easy is it go get help on a ANZ Bank problem?
~frustrated: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a three out of five on communication.
GetHuman: And what about ANZ Bank's ability to quickly and effectively address your problem?
~frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other ANZ Bank customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for ANZ Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his ANZ Bank customer service problem that occurred on November 2nd, 2017.