ANZ Bank: Phoned to ask a simple question, was put on hol...
A ANZ Bank customer review by GetHuman user GetHuman-413504 from November 3rd, 2017
Background on GetHuman-413504's case
GetHuman: GetHuman-413504 - can you tell our other ANZ Bank customers when your case took place?
GetHuman-413504: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to ANZ Bank, and if so, how?
GetHuman: And which of these common ANZ Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-413504 a list of common ANZ Bank problems)
GetHuman-413504: "Complaint" was why I was trying to call.
GetHuman-413504's review of ANZ Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's ANZ Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-413504: Phoned to ask a simple question, was put on hold * times by the operator who wanted me to sign up for phone banking. Then, after answering security questions, she decided she couldn't help me and that I had to go to the branch. Her supervisor backed her up!
GetHuman: Let's quantify your experience contacting ANZ Bank. On a scale of 1 to 5, how easy is it go get help on a ANZ Bank problem?
GetHuman-413504: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-413504: I'd give them a two out of five on communication.
GetHuman: And what about ANZ Bank's ability to quickly and effectively address your problem?
GetHuman-413504: For that I would say three out of five.
GetHuman: And finally- any advice for other ANZ Bank customers?
GetHuman-413504: Call them early in the day or late. Don't forget any personal or account information you might need for ANZ Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-413504 taken from his ANZ Bank customer service problem that occurred on October 29th, 2017.