AT&T - California: After being transferred to DSL tech support the...
A AT&T - California customer review by GetHuman user ~jb from October 30th, 2017
Background on ~jb's case
GetHuman: ~jb - can you tell our other AT&T - California customers when your case took place?
~jb: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows ~jb a list of common AT&T - California problems)
~jb: "Update account information" was why I was trying to call.
~jb's review of AT&T - California customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jb: After being transferred to DSL tech support then Uverse tech support (heavy dialect) * finally reached Customer Service "Angela" in San Diego who was extremely rude * Am waiting for a supervisor to call me back.
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
~jb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jb: I'd give them a two out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
~jb: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
~jb: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jb taken from his AT&T - California customer service problem that occurred on October 28th, 2017.