AT&T - California: I'm in California.It was *pm, Friday. I used th...
A AT&T - California customer review by GetHuman user ~St. Stan from November 2nd, 2017
Background on ~St. Stan's case
GetHuman: ~St. Stan - can you tell our other AT&T - California customers when your case took place?
~St. Stan: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows ~St. Stan a list of common AT&T - California problems)
~St. Stan: "Technical support" was why I was trying to call.
~St. Stan's review of AT&T - California customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~St. Stan: I'm in California.It was *pm, Friday. I used the ***-**-**** number to cancel my Internet Service. If you have ever called United for flight status, you will recognize the voice and "computer-thinking" noises of the drone who answers the phone. He wasn't as hard of hearing as he is at United. I told him my phone number and that I wanted to cancel internet service (I was paying for * Mbps but getting *.* Mbps) and within two minutes I was talking to a very personable representative. She did try to counter by offering the *.* Mbps for six month at half of what I was paying. So, I would have the same slow speed, but I would be paying what I should for the slow speed, but only for six months!). I'm in the boonies (Chico). I've switched to Comcast and I'm consistently getting over ** Mbps down and * up, which is nice when you are streaming video. So, I declined and she understood. We were just having a conversation. She just does e-mail and web surfing so *.* Mbps is OK for her, bu
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
~St. Stan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~St. Stan: I'd give them a two out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
~St. Stan: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
~St. Stan: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~St. Stan taken from his AT&T - California customer service problem that occurred on October 27th, 2017.