AT&T - California: When calling the * on AT&T's bill I had to wait...

A AT&T - California customer review by GetHuman user ~UKExPatLA from November 22nd, 2017

Background on ~UKExPatLA's case

GetHuman: ~UKExPatLA - can you tell our other AT&T - California customers when your case took place?
~UKExPatLA: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
~UKExPatLA: I used the 866-577-7726 number I found for on the GetHuman AT&T - California customer phone number page I was on: AT&T - California Customer Service Phone Number
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows ~UKExPatLA a list of common AT&T - California problems)
~UKExPatLA: "Change plan" was why I was trying to call.

~UKExPatLA's review of AT&T - California customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UKExPatLA: When calling the * on AT&T's bill I had to wait half an hour several times before hanging up. This one bypassed most of the menus and I was finished with my call in less than * minutes.
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
~UKExPatLA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UKExPatLA: I'd give them a four out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
~UKExPatLA: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
~UKExPatLA: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UKExPatLA taken from his AT&T - California customer service problem that occurred on November 12th, 2017.

AT&T - California

2.33 of 5 stars | 27 reviews

~UKExPatLA's AT&T - California Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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