Complaint for AT&T - California
A AT&T - California customer review by GetHuman user GetHuman-raymarg from December 5th, 2017
Background on GetHuman-raymarg's case
GetHuman: GetHuman-raymarg - can you tell our other AT&T - California customers when your case took place?
GetHuman-raymarg: Yup. It was middle of the night, on December 4th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-raymarg a list of common AT&T - California problems)
GetHuman-raymarg: "Change plan" was why I was trying to call.
GetHuman-raymarg's review of AT&T - California customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-raymarg: Complaint for AT&T - California
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-raymarg: Updated home telephone to U-verse, did have DISH network bundled with At&T billing was told billing for DISH would transfer over to new U-verse billing, it didn't. AT&T bills reflect amounts for DISH which I paid, but AT&T didn't send these amounts to DISH. I have been charged late fee and additional fee for extra time to sort this mess out.
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
GetHuman-raymarg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-raymarg: I'd give them a five out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
GetHuman-raymarg: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
GetHuman-raymarg: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-raymarg taken from his AT&T - California customer service problem that occurred on December 4th, 2017.