AT&T - California: Spoke to a guy who didn't seem to communicate w...

A AT&T - California customer review by GetHuman user ~Ugh AT&T from November 24th, 2017

Background on ~Ugh AT&T's case

GetHuman: ~Ugh AT&T - can you tell our other AT&T - California customers when your case took place?
~Ugh AT&T: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
~Ugh AT&T: I used the 866-577-7726 number I found for on the GetHuman AT&T - California customer phone number page I was on: AT&T - California Customer Service Phone Number
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows ~Ugh AT&T a list of common AT&T - California problems)
~Ugh AT&T: "Change plan" was why I was trying to call.

~Ugh AT&T's review of AT&T - California customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ugh AT&T: Spoke to a guy who didn't seem to communicate well in English. Called again, got a woman named Rose *(she said). Asked what country she was in. She said it was against AT&T POLICY to say. Asked her what continent. She said she couldn't tell me. Ugh. *Finally told her my phone issue--she said she needs my email, so she can forward my request to the right department. She STILL couldn't help. *ATT *****!!!! Am going to TMobile
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
~Ugh AT&T: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ugh AT&T: I'd give them a one out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
~Ugh AT&T: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
~Ugh AT&T: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ugh AT&T taken from his AT&T - California customer service problem that occurred on November 19th, 2017.

AT&T - California

2.33 of 5 stars | 27 reviews

~Ugh AT&T's AT&T - California Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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