AT&T U-Verse: Absolutely do not recommend these guys. I did t...

A AT&T U-Verse customer review by GetHuman user ~livi from November 24th, 2017

Background on ~livi's case

GetHuman: ~livi - can you tell our other AT&T U-Verse customers when your case took place?
~livi: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~livi: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~livi a list of common AT&T U-Verse problems)
~livi: "Service Outage" was why I was trying to call.

~livi's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~livi: Absolutely do not recommend these guys. I did the ** day money back guarantee. I canceled within ** days because I could not get a solution to my slow internet service. They charged me the full month plus a second month. I have had to call them over ** times since canceling, spending about ** min each time with them, trying to get the charges off. They sent me to collections so I now have a negative report against me, despite being reassured by them that things would be taken care of. They told me repeatedly to just wait for the final bill. Everytime I called them, they said the bill was not final so they couldn't help me. Then collections told me it undoubtedly was final. I have felt like they are literally trying to ***** me out of my money. If I hadn't taken seriously good notes at to when I called and who I spoke with and what they said, and been so tenacious about getting what they promised, I would have been charged $*** for a horrible month of service.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~livi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~livi: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~livi: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~livi: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~livi taken from his AT&T U-Verse customer service problem that occurred on November 19th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~livi's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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