AT&T U-Verse: Had to call to have HBO cancelled after spendin...
A AT&T U-Verse customer review by GetHuman user ~Customer and hating it. from November 16th, 2017
Background on ~Customer and hating it.'s case
GetHuman: ~Customer and hating it. - can you tell our other AT&T U-Verse customers when your case took place?
~Customer and hating it.: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer and hating it. a list of common AT&T U-Verse problems)
~Customer and hating it.: "Cancel service" was why I was trying to call.
~Customer and hating it.'s review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer and hating it.: Had to call to have HBO cancelled after spending ** minutes trying to do it online which is apparently impossible. Why does AT&T make everything so **** difficult. Shouldn't I be able to pull up my plan online and click on a little 'x' next to HBO to remove it??? This is just one more example of AT&T's horrible customer service. If you need to contact them for any reason, be prepared to spend way too much time dealing with the situation...ALWAYS.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Customer and hating it.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer and hating it.: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Customer and hating it.: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Customer and hating it.: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer and hating it. taken from his AT&T U-Verse customer service problem that occurred on November 8th, 2017.