AT&T U-Verse: On hold for hours and several calls. Wait time...
A AT&T U-Verse customer review by GetHuman user ~Allison Kerr from November 28th, 2017
Background on ~Allison Kerr's case
GetHuman: ~Allison Kerr - can you tell our other AT&T U-Verse customers when your case took place?
~Allison Kerr: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Allison Kerr a list of common AT&T U-Verse problems)
~Allison Kerr: "Cancel or Change Account" was why I was trying to call.
~Allison Kerr's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Allison Kerr: On hold for hours and several calls. Wait time is not acceptable. I have never been one day late on my bill. This system must get fixed or you want have to worry about having customers calling you because everyone will quit using you
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Allison Kerr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Allison Kerr: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Allison Kerr: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Allison Kerr: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Allison Kerr taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.