AT&T U-Verse: This is all about horrible service by AT&T Tech...

A AT&T U-Verse customer review by GetHuman user GetHuman-edandev from November 29th, 2017

Background on GetHuman-edandev's case

GetHuman: GetHuman-edandev - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-edandev: Yes I can. It was evening, on November 27th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-edandev: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-edandev a list of common AT&T U-Verse problems)
GetHuman-edandev: "Cancel service" was why I was trying to call.

GetHuman-edandev's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-edandev: This is all about horrible service by AT&T Techs in Spring Hill, TN
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-edandev: I was told the reason my DSL Internet line was going down everyday was done purposely by AT&T to get me on U-verse. I bit the bullet and switched. The install tech was just horrible. Messed up my computer. Would not explain anything. I was on the phone that day from ** a.m. to * p.m. Finally get an appointment for another rep next day and he sends me a text that I'm not home. I was at the front window the entire day waiting. On the phone again for * hours and get no where. Now they tell me AT&T won't allow to switch back to DSL. Furious in Spring Hill, TN. NEVER call AT&T.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-edandev: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-edandev: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-edandev: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-edandev: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-edandev taken from his AT&T U-Verse customer service problem that occurred on November 27th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

GetHuman-edandev's AT&T U-Verse Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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