AT&T U-Verse: This is my fifth call about the problem, and th...
A AT&T U-Verse customer review by GetHuman user ~Anonymous from November 26th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other AT&T U-Verse customers when your case took place?
~Anonymous: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common AT&T U-Verse problems)
~Anonymous: "Service Outage" was why I was trying to call.
~Anonymous's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This is my fifth call about the problem, and the most productive, but still far from acceptable. Each time I have been given different information, non of it specific as to what*when the resolution to my billing*payment problem will be. AT&T is very difficult to deal with as a customer. If I were making this rating for the previous calls it would be * star for each.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his AT&T U-Verse customer service problem that occurred on November 21st, 2017.