AT&T U-Verse: I had the pleasure of talking to Tim when I cal...
A AT&T U-Verse customer review by GetHuman user ~Stephanie from November 20th, 2017
Background on ~Stephanie's case
GetHuman: ~Stephanie - can you tell our other AT&T U-Verse customers when your case took place?
~Stephanie: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephanie a list of common AT&T U-Verse problems)
~Stephanie: "Refund" was why I was trying to call.
~Stephanie's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephanie: I had the pleasure of talking to Tim when I called customer service today. He answered promptly and pleasantly. Most important though he is the reason I will stay with AT&T! He was honest and not just trying to make a sale. He sincerely just wanted to help make my experience better for me and catered to what I can afford! Thank you Tim, I wish the sales people in the store were more upfront and honest like you! Commission is something you earn*work for because you put the guest first, put yourself in their shoes, you earn their respect and trust, NOT because you leave out specific details and completely lead them in the wrong direction. Thank God for your customer service people, if it wasn't for them, you might not have anyone in your store to even sell to!!!!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Stephanie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephanie: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Stephanie: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Stephanie: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephanie taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.