AT&T U-Verse: The luxury of not having to wait on hold is inc...
A AT&T U-Verse customer review by GetHuman user ~Jay Coventry from November 17th, 2017
Background on ~Jay Coventry's case
GetHuman: ~Jay Coventry - can you tell our other AT&T U-Verse customers when your case took place?
~Jay Coventry: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay Coventry a list of common AT&T U-Verse problems)
~Jay Coventry: "Service Outage" was why I was trying to call.
~Jay Coventry's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay Coventry: The luxury of not having to wait on hold is incredible! And no having to wend my way through endless voice prompts! No voice prompts at all. Instead, my phone rang and there was a AT&T rep - in America no less! And he gave me great service (as usual). So thanks!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Jay Coventry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay Coventry: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Jay Coventry: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Jay Coventry: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay Coventry taken from his AT&T U-Verse customer service problem that occurred on November 11th, 2017.