AT&T U-Verse: don't be a fool and get rid of cable tv for uve...

A AT&T U-Verse customer review by GetHuman user ~extrerra1 from November 23rd, 2017

Background on ~extrerra1's case

GetHuman: ~extrerra1 - can you tell our other AT&T U-Verse customers when your case took place?
~extrerra1: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~extrerra1: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~extrerra1 a list of common AT&T U-Verse problems
~extrerra1: "Device Support" was why I was trying to call.

~extrerra1's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~extrerra1: don't be a fool and get rid of cable tv for uverse. I figured for the two years savings it would be worth it, but it is not. The internet is slow, you lose many channels of uverse that you get included with cable, and the customer service really *****! They have scammers at the *** number that are affiliated with "microsoft" technical depts and they will scam you for hundreds of $$$, wouldn't believe it of such a large company but it is ***% true. The only plus is picture quality but we can't watch it on three tv's, that's over our "HD viewing limit", and you can't record four programs at once as they advertise. In reality they should be arrested and not be allowed to ***** the American public.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~extrerra1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~extrerra1: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~extrerra1: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~extrerra1: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~extrerra1 taken from his AT&T U-Verse customer service problem that occurred on November 15th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews
AT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~extrerra1's AT&T U-Verse Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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