AT&T Wireless Insurance: AT&T cell phone insurance stinks. Had a great p...
A AT&T Wireless Insurance customer review by GetHuman user ~sdfytsdfaf from November 20th, 2017
Background on ~sdfytsdfaf's case
GetHuman: ~sdfytsdfaf - can you tell our other AT&T Wireless Insurance customers when your case took place?
~sdfytsdfaf: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to AT&T Wireless Insurance, and if so, how?
GetHuman: And which of these common AT&T Wireless Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~sdfytsdfaf a list of common AT&T Wireless Insurance problems)
~sdfytsdfaf: "Service problem" was why I was trying to call.
~sdfytsdfaf's review of AT&T Wireless Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sdfytsdfaf: AT&T cell phone insurance stinks. Had a great phone (or so I thought) after a year SD card keep dismounting. Maid claim (by this time had paid over $*** in insurance fees) They sent out cheep replacment and charged $*** deductable. Insureance not worth it. people at insurance fir At&t "Asurion" were rude and hug up on me. Had to call back * times. Go no where.
GetHuman: Let's quantify your experience contacting AT&T Wireless Insurance. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Insurance problem?
~sdfytsdfaf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sdfytsdfaf: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Insurance's ability to quickly and effectively address your problem?
~sdfytsdfaf: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Insurance customers?
~sdfytsdfaf: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sdfytsdfaf taken from his AT&T Wireless Insurance customer service problem that occurred on November 12th, 2017.