AT&T Wireless Insurance: It's really bad to have a new phone and it gets...
A AT&T Wireless Insurance customer review by GetHuman user GetHuman-116065 from November 13th, 2017
Background on GetHuman-116065's case
GetHuman: GetHuman-116065 - can you tell our other AT&T Wireless Insurance customers when your case took place?
GetHuman-116065: Yes I can. It was morning, on November 3rd.
GetHuman: Did you reach out to AT&T Wireless Insurance, and if so, how?
GetHuman: And which of these common AT&T Wireless Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-116065 a list of common AT&T Wireless Insurance problems)
GetHuman-116065: "Update account information" was why I was trying to call.
GetHuman-116065's review of AT&T Wireless Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-116065: It's really bad to have a new phone and it gets stolen * months later and they replace it with a refurbished one that's the first part. Next they want you to send in your phone that they just sent you before you get another one. Then they tell you your new phone is new (lie) and if u have the *s and they don't u get a * that's bull I think contacting the BBB MIGHT help this we will see.
GetHuman: Let's quantify your experience contacting AT&T Wireless Insurance. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Insurance problem?
GetHuman-116065: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-116065: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless Insurance's ability to quickly and effectively address your problem?
GetHuman-116065: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless Insurance customers?
GetHuman-116065: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-116065 taken from his AT&T Wireless Insurance customer service problem that occurred on November 3rd, 2017.