AT&T Wireless Warranty Dept.: I was advised by my local store rep to call abo...
A AT&T Wireless Warranty Dept. customer review by GetHuman user GetHuman-144550 from November 14th, 2017
Background on GetHuman-144550's case
GetHuman: GetHuman-144550 - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
GetHuman-144550: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-144550 a list of common AT&T Wireless Warranty Dept. problems)
GetHuman-144550: "Claim denied" was why I was trying to call.
GetHuman-144550's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-144550: I was advised by my local store rep to call about a possible battery failure. When finally connected I was treated as tho I was a felon. The girl as good as told me the problem was me. She instructed me to do a hot reboot. This resulted in me losing most of my photos. Them I was cut off by her. Thanks ATT for ******** up my phone totally ! I'll buy a **** battery to keep from dealing with your bitchy people again. And in the future I will see if I can find a company that cares about it's customers !
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
GetHuman-144550: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-144550: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
GetHuman-144550: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
GetHuman-144550: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-144550 taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 5th, 2017.