AT&T's customer service is completely unaccepta...
A AT&T customer review by GetHuman user GetHuman-372016 from November 21st, 2017
Background on GetHuman-372016's case
GetHuman: GetHuman-372016 - can you tell our other AT&T customers when your case took place?
GetHuman-372016: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372016 a list of common AT&T problems)
GetHuman-372016: "Lost phone" was why I was trying to call.
GetHuman-372016's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372016: AT&T's customer service is completely unacceptable. The should not be hiring people to answer English-speaking people's phone calls who DO NOT speak English. I haven't been able to get a hold of a single person who has actually physically been in the United States. We should not have to do service with companies that are looking for cheap labor in other countries but ALL of them do it. It is incredibly frustrating!!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-372016: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372016: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-372016: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-372016: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372016 taken from his AT&T customer service problem that occurred on November 20th, 2017.