AT&T: Bomar Kim Bomar lied to me about my GoPhone pay...
A AT&T customer review by GetHuman user GetHuman-47389 from November 25th, 2017
Background on GetHuman-47389's case
GetHuman: GetHuman-47389 - can you tell our other AT&T customers when your case took place?
GetHuman-47389: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47389 a list of common AT&T problems)
GetHuman-47389: "Device Support" was why I was trying to call.
GetHuman-47389's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47389: Bomar Kim Bomar lied to me about my GoPhone payment being deducted on ******, even sent me a text confirming,...lo and behold, it was deducted from my checking account today, ******, and created other banking issues for me since my funds for disability from an accident were not to be sent to account until Friday, ***. I called and it took ** minutes or more to make him understand English and why I was calling...it was horrible, and I am still livid....you cannot make people on the other side of the world understand English...today, I called again and got someone named Rose, who was just as bad, and advised that Bomar Kim Bomar did not know what he was talking about....liars, and more liars....AT&T should be ashamed....I am looking for some other way to let other consumers know how AT&T operates with its American customers.....no wonder there are problems with the system...I am going to ensure that everyone I speak with knows NOT to use AT&T....
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-47389: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47389: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-47389: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-47389: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47389 taken from his AT&T customer service problem that occurred on November 23rd, 2017.