I at my highest point of pistivity with AT&T. I...
A AT&T customer review by GetHuman user ~Cease & Desist from November 21st, 2017
Background on ~Cease & Desist's case
GetHuman: ~Cease & Desist - can you tell our other AT&T customers when your case took place?
~Cease & Desist: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Cease & Desist a list of common AT&T problems)
~Cease & Desist: "Refund" was why I was trying to call.
~Cease & Desist's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cease & Desist: I at my highest point of pistivity with AT&T. I am no longer interested in needing their ratchet *** services. I was scheduled on * separate occasions for a technician to come out each and every appointment has been a no show. I've taken off work, rearranged my schedule and inconvenienced others. And to no ends the only thing those dehydrated customer service representatives can do issue a tired some apologize for the inconvenience. I tell you what AT&T you put that apology in writing and when the bill comes due, I'll mail it back to you. You let me know how much it's worth. On Monday, March **th I spent **** near ** hours on the phone with their incompetent technical support dept. before I spoke with someone sane enough to handle the issue. I initially called in regarding my internet outage after hanging up with the representative this dufus turned off all my services. Once again time wasted, had to call in again, again, again and again after. It took * different technical support age
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Cease & Desist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cease & Desist: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Cease & Desist: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Cease & Desist: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cease & Desist taken from his AT&T customer service problem that occurred on November 18th, 2017.