AT&T: Needed new phone but did not want to increase b...
A AT&T customer review by GetHuman user ~done from November 25th, 2017
Background on ~done's case
GetHuman: ~done - can you tell our other AT&T customers when your case took place?
~done: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~done a list of common AT&T problems)
~done: "Change plan" was why I was trying to call.
~done's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~done: Needed new phone but did not want to increase billing. Willing to sign new *yr contract. Was told by Ciara bill would not increase. Ordered phone. Got email stating (unclearly) increase. Called & talked to * people. After ** minutes told they could not cancel even though phone not sent yet. Said I should call again. Looking for a new provider after years of being a loyal customer.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~done: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~done: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~done: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~done: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~done taken from his AT&T customer service problem that occurred on November 24th, 2017.