Spent an entire day on the phone with AT&T. Th...
A AT&T customer review by GetHuman user ~Johnson from November 22nd, 2017
Background on ~Johnson's case
GetHuman: ~Johnson - can you tell our other AT&T customers when your case took place?
~Johnson: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnson a list of common AT&T problems)
~Johnson: "Service Outage" was why I was trying to call.
~Johnson's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnson: Spent an entire day on the phone with AT&T. They screwed up my installation order even though I made it clear to them that I worked from home and it was crucial that they be here on time. Now they tell me it will take *days to get someone out..I am at risk of losing my job. Thanks to them. Spend the entire day yesterday on the phone with them. Got hung up on several time, spoke to ** different people, transferred more time than I can count. Told that a manager would call me back, that never happened and the final draw was that they said they did not have a customer relations department. My plan now is to completely discontinue my relationship with AT&T ASAP.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Johnson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnson: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Johnson: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnson taken from his AT&T customer service problem that occurred on November 17th, 2017.