Stay away from AT&T if you use Life Line. I cal...

A AT&T customer review by GetHuman user ~TSA from November 24th, 2017

Background on ~TSA's case

GetHuman: ~TSA - can you tell our other AT&T customers when your case took place?
~TSA: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~TSA: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~TSA a list of common AT&T problems)
~TSA: "Cancel Service" was why I was trying to call.

~TSA's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TSA: Stay away from AT&T if you use Life Line. I called AT&T for my mother's life line on two separate occasions. It takes about * calls to get someone who speaks English in a manner I can understand. Both times they were to mail me a Life Line form* both times- no follow through. The second time I spoke with a supervisor named Joseph (Oct. *) who assured me I would receive the form on Oct. *. No follow through. In the meantime, my mom's phone bill went from $** to $**. Surely this is senior abuse and incompetence at the highest level? Is AT&T senior management aware how bad the Billing Department is???*PS: I called Life Line and they referred me back to AT&T with the comforting news that AT&T is the worst carrier handling Life Line. At times, Life Line customers were referred back * times to get AT&T to process Life Line renewals.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~TSA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TSA: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~TSA: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~TSA: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TSA taken from his AT&T customer service problem that occurred on November 19th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~TSA's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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