AT&T: i have pulled the battery from my phone as *I a...
A AT&T customer review by GetHuman user ~AT & T from November 21st, 2017
Background on ~AT & T 's case
GetHuman: ~AT & T - can you tell our other AT&T customers when your case took place?
~AT & T : Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~AT & T a list of common AT&T problems)
~AT & T : "Update account information" was why I was trying to call.
~AT & T 's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AT & T : i have pulled the battery from my phone as *I am a broad and have been charged hinderous amount of money for data I did not do. I turned off phone still got charged called AT & T and was told ** times it was fixed two days ago and it turned itself back on I have * witnesses that your system is frauding me and so battery out and I purchased before *I left and international package I do not intend to pay you for any charges. I think the phone is broken and your company has caused me hours of stress and no phone available to use. My vacation is over **,***. in cost and you are and have made my life ****. I can be reached on JohnBroughton's phone or his wife who have version. can't give you number as phone is unavailable. On the air tower of water and do not wish international roaming charges in Europe. *I will leave your company soon. Been a customer since ****. email *****@***.com
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~AT & T : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AT & T : I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~AT & T : For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~AT & T : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AT & T taken from his AT&T customer service problem that occurred on November 13th, 2017.