Acer: As part of an emachine class action settlement...
A Acer customer review by GetHuman user ~Swisstoons from November 17th, 2017
Background on ~Swisstoons's case
GetHuman: ~Swisstoons - can you tell our other Acer customers when your case took place?
~Swisstoons: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Swisstoons a list of common Acer problems)
~Swisstoons: "Technical support" was why I was trying to call.
~Swisstoons's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Swisstoons: As part of an emachine class action settlement, I received a $*** certificate toward any emachine*gateway*acer product(s). One of the products I chose was a refurbed monitor. There's supposed to be a limited warranty. But entering the serial number only gets me a msg that the thing is out of warranty! A garbage product from a garbage company which can't even make available a HUMAN BEING I can explain this to. Never will I buy another product from any of the three companies mentioned above. And if you have any sense, you won't either.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Swisstoons: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Swisstoons: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Swisstoons: For that I would say three out of five.
GetHuman: And finally- any advice for other Acer customers?
~Swisstoons: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Swisstoons taken from his Acer customer service problem that occurred on November 14th, 2017.