If your not in warranty ACER POLICY IS GET LOST...
A Acer customer review by GetHuman user ~Mad Customer from November 18th, 2017
Background on ~Mad Customer's case
GetHuman: ~Mad Customer - can you tell our other Acer customers when your case took place?
~Mad Customer: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad Customer a list of common Acer problems)
~Mad Customer: "Technical support" was why I was trying to call.
~Mad Customer's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad Customer: If your not in warranty ACER POLICY IS GET LOST WE SELL USED CARS! You can't even speak or get a answer if you laptop is * years old! Get a HP or Dell they VALUE THERE CUSTOMERS!
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~Mad Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad Customer: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~Mad Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~Mad Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad Customer taken from his Acer customer service problem that occurred on November 16th, 2017.