Acer: Perhaps the worst service I ever encountered. W...
A Acer customer review by GetHuman user ~ACER Not from November 21st, 2017
Background on ~ACER Not's case
GetHuman: ~ACER Not - can you tell our other Acer customers when your case took place?
~ACER Not: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~ACER Not a list of common Acer problems)
~ACER Not: "Where to buy" was why I was trying to call.
~ACER Not's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ACER Not: Perhaps the worst service I ever encountered. Will not buy another ACER based on this experience. Inexcusable.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~ACER Not: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ACER Not: I'd give them a four out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~ACER Not: For that I would say one out of five.
GetHuman: And finally- any advice for other Acer customers?
~ACER Not: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ACER Not taken from his Acer customer service problem that occurred on November 14th, 2017.