Activision: you have lousy customer service, this is way to...

A Activision customer review by GetHuman user ~Ben Lopez from November 23rd, 2017

Background on ~Ben Lopez's case

GetHuman: ~Ben Lopez - can you tell our other Activision customers when your case took place?
~Ben Lopez: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Activision, and if so, how?
~Ben Lopez: I used the 310-255-2050 number I found for on the GetHuman Activision customer phone number page I was on: Activision Customer Service Phone Number
GetHuman: And which of these common Activision customer issues best describes the reason you wanted to talk to them?
(Shows ~Ben Lopez a list of common Activision problems)
~Ben Lopez: "Make a purchase" was why I was trying to call.

~Ben Lopez's review of Activision customer service

GetHuman: So how would you sum up your experience for GetHuman's Activision customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ben Lopez: you have lousy customer service, this is way too hard, are you doing this intentionally to rip off people. I never got a response from you people.
GetHuman: Let's quantify your experience contacting Activision. On a scale of 1 to 5, how easy is it go get help on a Activision problem?
~Ben Lopez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ben Lopez: I'd give them a one out of five on communication.
GetHuman: And what about Activision's ability to quickly and effectively address your problem?
~Ben Lopez: For that I would say three out of five.
GetHuman: And finally- any advice for other Activision customers?
~Ben Lopez: Call them early in the day or late. Don't forget any personal or account information you might need for Activision to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ben Lopez taken from his Activision customer service problem that occurred on November 15th, 2017.

Activision

1.82 of 5 stars | 72 reviews

~Ben Lopez's Activision Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Activision, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Activision in any way.

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