Aeropostale: I ordered a tank top from this website and the...
A Aeropostale customer review by GetHuman user GetHuman-236772 from November 5th, 2017
Background on GetHuman-236772's case
GetHuman: GetHuman-236772 - can you tell our other Aeropostale customers when your case took place?
GetHuman-236772: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-236772 a list of common Aeropostale problems)
GetHuman-236772: "Track order" was why I was trying to call.
GetHuman-236772's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-236772: I ordered a tank top from this website and the straps fit perfect but it was waay too short and was midriff baring. So I returned and went up a size and the straps are too loose and the tank still shows my belly! What kind of tank top is this!??
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
GetHuman-236772: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-236772: I'd give them a four out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
GetHuman-236772: For that I would say one out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
GetHuman-236772: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-236772 taken from his Aeropostale customer service problem that occurred on October 31st, 2017.