Booked via Agoda for Park Regis Hotel. It tells...
A Agoda customer review by GetHuman user ~jesee from November 22nd, 2017
Background on ~jesee's case
GetHuman: ~jesee - can you tell our other Agoda customers when your case took place?
~jesee: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~jesee a list of common Agoda problems)
~jesee: "Insurance claim" was why I was trying to call.
~jesee's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jesee: Booked via Agoda for Park Regis Hotel. It tells me they need to verify, and no charge would be inclurred if it failed to verify. Then everything went silent. No confirmation, nothing. So I tried calling the hotline, no one picked up. I emailed *mins after to cancel my booking till **hours afterwords and *mails to cancel they proceed to ignore me and deduct my credit card and book the room!!! They didn't bother to answer. I sent a further * mails. Nobody bother to reply. And to verify my credit card I needed to click on for them to deduct around $* or more, to deduct and verify it's really my account!!??? I did and again no reply. I was desperately asking for it ot be cancellled and they ignored me. I went to the hotel direct and paid, they said ther was no agoda booking. Only came *hours later, the hotel called telling me Agoda booked the room for me, on top of my current room!!!! At USD ***** each room I was paying double the amount! Hotel advise me to deal with agoda, Agoda promised
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~jesee: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jesee: I'd give them a four out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~jesee: For that I would say three out of five.
GetHuman: And finally- any advice for other Agoda customers?
~jesee: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jesee taken from his Agoda customer service problem that occurred on November 14th, 2017.