Agoda: First time I used up all my airtime listening t...
A Agoda customer review by GetHuman user ~sifor from November 26th, 2017
Background on ~sifor's case
GetHuman: ~sifor - can you tell our other Agoda customers when your case took place?
~sifor: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~sifor a list of common Agoda problems)
~sifor: "Complaint" was why I was trying to call.
~sifor's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sifor: First time I used up all my airtime listening to Bob Marley. Second attempt and I could not understand a word the young male operater said.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~sifor: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sifor: I'd give them a four out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~sifor: For that I would say three out of five.
GetHuman: And finally- any advice for other Agoda customers?
~sifor: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sifor taken from his Agoda customer service problem that occurred on November 20th, 2017.