Agoda: Unable to get contact with anybody after MONTHS...
A Agoda customer review by GetHuman user ~andrew scrubber from November 16th, 2017
Background on ~andrew scrubber's case
GetHuman: ~andrew scrubber - can you tell our other Agoda customers when your case took place?
~andrew scrubber: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~andrew scrubber a list of common Agoda problems)
~andrew scrubber: "Promo Code Won't Load" was why I was trying to call.
~andrew scrubber's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andrew scrubber: Unable to get contact with anybody after MONTHS of waiting, emails and attempted international calls to UK (when they are located in Bangkok). Once payment is made it is impossible to get any response. POOR post sales performance.*Not always the best price (sometimes off the street price is even better).*How about you contact me and sort the problem out so I can take this bad review down!
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~andrew scrubber: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andrew scrubber: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~andrew scrubber: For that I would say three out of five.
GetHuman: And finally- any advice for other Agoda customers?
~andrew scrubber: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andrew scrubber taken from his Agoda customer service problem that occurred on November 10th, 2017.