Under no circumstances use AGODA or Bookings.co...
A Agoda customer review by GetHuman user ~alf garnet from November 20th, 2017
Background on ~alf garnet's case
GetHuman: ~alf garnet - can you tell our other Agoda customers when your case took place?
~alf garnet: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~alf garnet a list of common Agoda problems)
~alf garnet: "Complaint" was why I was trying to call.
~alf garnet's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alf garnet: Under no circumstances use AGODA or Bookings.com all funds are consumed illegally. we booked on **rd January and cancelled on **th January BN ******** for new Orleans to stay on **th to **th February. then on **th January they took the funds out of the Mastercard. this is now in dispute via Bank but Agoda are UNCONTACTABLE and we cannot get the funds returned so far. they and www.bookings.com who are their agent are despicable and we are taking things further publically. under no circumstances use either AGODA or Bookings.com
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~alf garnet: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alf garnet: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~alf garnet: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~alf garnet: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alf garnet taken from his Agoda customer service problem that occurred on November 15th, 2017.