Air Jamaica: How can an airline operate with no customerr se...
A Air Jamaica customer review by GetHuman user GetHuman-239724 from November 5th, 2017
Background on GetHuman-239724's case
GetHuman: GetHuman-239724 - can you tell our other Air Jamaica customers when your case took place?
GetHuman-239724: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-239724 a list of common Air Jamaica problems)
GetHuman-239724: "Flight delayed" was why I was trying to call.
GetHuman-239724's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-239724: How can an airline operate with no customerr service? I nebver had much of a problem before Air Jamaica switched ownership in July ****. I have been trying to reach them for three days and each time i get the recording, "Sorry, the number you are trying to reach is busy". I suppose it will be not long before this company's lack of customer service puts them out of business.
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
GetHuman-239724: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-239724: I'd give them a four out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
GetHuman-239724: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
GetHuman-239724: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-239724 taken from his Air Jamaica customer service problem that occurred on October 27th, 2017.