Air Jamaica: I have been trying to reach AJ on their *** US...
A Air Jamaica customer review by GetHuman user ~owell from November 5th, 2017
Background on ~owell's case
GetHuman: ~owell - can you tell our other Air Jamaica customers when your case took place?
~owell: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows ~owell a list of common Air Jamaica problems)
~owell: "Cancel flight" was why I was trying to call.
~owell's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~owell: I have been trying to reach AJ on their *** US number for the past three days (at least three times each day). Each time I get the following message, "Sorry the number you are trying to reach is busy". I'm guessing it won't be long before this company will go out of business for lack of customer service.
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
~owell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~owell: I'd give them a one out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
~owell: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
~owell: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~owell taken from his Air Jamaica customer service problem that occurred on October 27th, 2017.