Air Jamaica: It worked great - there was absolutely no wait...
A Air Jamaica customer review by GetHuman user ~R Chang from November 3rd, 2017
Background on ~R Chang's case
GetHuman: ~R Chang - can you tell our other Air Jamaica customers when your case took place?
~R Chang: Yes I can. It was afternoon, on October 24th.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows ~R Chang a list of common Air Jamaica problems)
~R Chang: "Cancel flight" was why I was trying to call.
~R Chang's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R Chang: It worked great - there was absolutely no wait when I called to remedy a login issue. Once on their website, i realized that i had another question and called right back - again with NO wait.
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
~R Chang: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R Chang: I'd give them a three out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
~R Chang: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
~R Chang: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R Chang taken from his Air Jamaica customer service problem that occurred on October 24th, 2017.