AirBnB: I had made a cancellation and had requested a f...
A AirBnB customer review by GetHuman user ~Tamara from November 22nd, 2017
Background on ~Tamara's case
GetHuman: ~Tamara - can you tell our other AirBnB customers when your case took place?
~Tamara: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Tamara a list of common AirBnB problems)
~Tamara: "Change booking" was why I was trying to call.
~Tamara's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tamara: I had made a cancellation and had requested a full refund from a Host that had a STRICT cancellation policy. (it's my option to request) Airbnb made contact with the Host regarding my request and she was told that 'I make it a habit of cancelling and she should keep my deposit'...this was NON of airbnb's business to say that to the Host. It is unethical and all it did was embarrass me. So what if I make several cancellations over the years? Is this not MY business? I do (now did) make new bookings so airbnb is till making money off of me. I am highly upset that one of airbnb's reps made this comment to the Host that I cancelled with. ( I cancelled due to Reviews on the heavy smoking the Host does in the home) I shall now cancel any futher business with this company for exactly this reason.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Tamara: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tamara: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Tamara: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Tamara: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tamara taken from his AirBnB customer service problem that occurred on November 18th, 2017.