Alagasco: I was called a liar by * separate individuals...
A Alagasco customer review by GetHuman user ~amanda1529 from November 2nd, 2017
Background on ~amanda1529's case
GetHuman: ~amanda1529 - can you tell our other Alagasco customers when your case took place?
~amanda1529: Yes. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~amanda1529 a list of common Alagasco problems)
~amanda1529: "Setup service" was why I was trying to call.
~amanda1529's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amanda1529: I was called a liar by * separate individuals. I had proof I had gone onto Bill pay to pay and they would never accept that maybe their computer had been the one to make a mistake. They never treated me like a paying customer of over ** years. If I had an easy way to get rid of every gas appliance in my home TODAY, I would have already done it. They know they have you and you don't have a choice, so they don't care!
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~amanda1529: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amanda1529: I'd give them a five out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~amanda1529: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~amanda1529: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amanda1529 taken from his Alagasco customer service problem that occurred on October 28th, 2017.