Alagasco: My gas bill went from $** to $*** in * month an...
A Alagasco customer review by GetHuman user ~ks from November 3rd, 2017
Background on ~ks's case
GetHuman: ~ks - can you tell our other Alagasco customers when your case took place?
~ks: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~ks a list of common Alagasco problems)
~ks: "Book appointment" was why I was trying to call.
~ks's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ks: My gas bill went from $** to $*** in * month and it wasn't even that cold outside. I have even been keeping my thermostat on **-** degrees, I'm the only one in the house **% of the time, I told them something was wrong and they just laughed at me, acted like they looked for a leak, but found nothing! Talked about me to my neighbors and tried to make it look like I was a liar. I have been miserably cold in my house, but still have a $*** gas bill!! SOMETHING IS WRONG HERE!
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~ks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ks: I'd give them a one out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~ks: For that I would say two out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~ks: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ks taken from his Alagasco customer service problem that occurred on October 25th, 2017.